Privacy Policy | to the top
Extensions.com's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.
In an effort to provide the best service to our clients, Extensions.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to unsubscribe@extensions.com
Secured Shopping | to the top
To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.
Payment Options | to the top
We accept the following credit cards:
   
All Credit Card charges will appear as BeautyandHair.com.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please.
Online Order | to the top
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:
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When you are ready to check out, you will be taken to a secure page and section of this site. |
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You will be asked to fill out information: |
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Your name (as it reads on your credit card) |
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Your billing address (to verify authorization) |
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Your phone number (during business hours in the event we need to contact you about your order) |
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Your email (where you can receive order confirmations and tracking info.) |
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Your credit card type, number, and expiration date |
Changes to Order | to the top
A fee of $5.00 will automatically be charged for any changes or modifications you request to your order after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes. Requests for changes to orders will be accepted up to 10AM (CST) the following business day.
Mail Order | to the top
To place a mail order simply, complete the Mail Order Form (below) with your payment enclosed. Please note accepted forms of payment; Credit Card, Cashier's Check, or Money Order only. Payable to: BeautyandHair.com
To view our Mail Order Form for printing.
If you are unable to view our Mail Order Form, you can download Adobe Acrobat Reader:
Send Mail Orders with payment included to:
BeautyandHair.com
Mail Orders
2501 Oak Lawn Ave. Suite 400
Dallas, Texas 75219 – USA
We will ship your item(s) after we process your payment.
Return Policy | to the top
There are no returns accepted due to manufacturers' policies. NOTE: Unauthorized returns will incur a 50% unauthorized product return fee.
We are happy to accommodate exchanges. If you wish to exchange your item(s) please follow our exchange policy below.
Exchange Policy | to the top
We want you to be satisfied with your order. We allow one exchange per item – please read fee section below. Please be aware: Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee. To avoid this fee please follow these exchange guidelines:
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Product Eligibility | to the top |
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Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. |
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Items not eligible for exchange: Last Call, Clearance, Discontinued, Accessories, Care Products, Special Orders and Wholesale Orders. |
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If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized. |
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Exchange Fees | to the top |
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Extensions.com now offers Hassle–free color exchanges! If you are not happy with your color selection and wish to exchange the same item for a different color the 20% exchange fee will be waived for your first exchange. A handling fee of $5.00 will apply to color exchanges. |
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20% exchange fees apply to all other exchange item(s). |
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Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully. |
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Charges required to complete exchanges are made on the credit card submitted in the original order. |
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Balances are issued as store credit only and can be used at any time. |
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Shipping Costs on Exchange | to the top |
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Shipping charges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise. |
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How to Request an Exchange | to the top |
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Requests for exchange must be made within 5 business days of receipt of product(s). Exchanges must be pre–authorized by extensions.com with an RMA (Return Merchandise Authorization) Number. Without an RMA the item(s) will incur a 50% unauthorized product fee. |
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To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible: |
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Email exchanges@extensions.com to request your RMA number. You will receive an email response with your RMA number and instructions on how to exchange and return the product. Please allow up to 2 business days for response. |
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If order was placed by phone or mail and there is no access to email; please call our Exchange Department between 9:00am – 5:00pm CST. Phone 1–800–581–8206 and press option 4 for an Exchange Agent. |
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Exchange items must be returned to extensions.com within 10 days from receipt of the RMA number. Once extensions.com receives your exchange package, please allow up to 10 business days for the exchange process to complete. |
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How to Prepare Your Exchange Package | to the top |
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Outside of Package: |
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The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused. |
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Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange. |
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Send package to: |
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BeautyandHair.com |
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Exchange Department |
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1502 N. Topping Avenue |
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Kansas City, MO 64120 – USA |
Store Credits | to the top
Credits are issued as store credit only. Store credit is valid for the purchase of any product(s) on extensions.com. We do not issue any cash, check, or credit card refunds. To redeem store credit you must phone in to 1–800–581–8206 (option 1) and place your order with a phone representative. Store credits do not expire.
Backorders | to the top
If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 1–800–581–8206 (press option 4) or email orderstatus@extensions.com
Shipping Information | to the top
For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
| Flat–Fee Shipping | to the top |
| We offer 5 shipping options: |
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US Ground shipping takes 7–9 business days: $6.95 |
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US Air shipping takes 4–6 business days: $14.95 |
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US Express shipping takes 2–3 business days: $39.95 |
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Canada Air shipping takes 5–14 business days: $29.95** |
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International shipping takes 8–14 business days: $39.95** |
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All shipping promotions apply to US Ground shipments only. |
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We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. |
Cancellation Fees | to the top
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non refundable.
Order Processing | to the top
Orders are processed within 12 hours of order placement. Contingent on stock availability, orders are shipped within 24 hours of processing. Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Shipping Delays | to the top
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email orderstatus@extensions.com
Fraud & Theft | to the top
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
Policy Changes | to the top
Extensions.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.
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